If you recently ordered some product from B & H photo video but were disappointed with it, then you can return it within 30 days of your purchase. The 30-day return policy is applicable on both i.e goods bought from their online website as well as those brought from the store. Even for the products which you buy from their used department, the return policy is the same.
Introduction To The B&H Return Policy
Once you decide to return any item, it should meet the following criteria to be eligible for the refund:
The product should be in the exact condition as it was when it was delivered. It should be packaged in the same way. If you received any additional free items with the product then you need to include those too in your package. If you don’t include the additional items while returning the product, then the company has the right to deduct your refund. The money charged in this case is equal to the retail price of that particular additional item.
Apart from this, if you have received a defective product, then B&H offers the following services:
RepairRefundExchange
All products must be sent back directly to the manufacturer to avail above-given services. The company, however, is not responsible if the manufacturer or the distributor fails to provide these services.
Initiating The Return Via Call
To return the goods bought from B&H photo and video, you need to dial 800-221-5743. When you dial this number, you are connected to a representative who will give you an RMA.
RMA refers to the return merchandise authorization number. It is a crucial element of the return process and you must remember this number.
After that, place your product along with the invoice and additional items (if any) into the package. The invoice should be accompanied by your exact reason for returning the product. Also, if you have received a defective product then you must mention that defect while returning it.
Don’t forget to write the RMA number clearly on the packaging box. Address your package.
Finally, ship the package. Make sure you use an insured carrier along with a tracking number to make this shipment. It is important to know that B&H is not responsible for providing you a refund of the mailing fees when you make the return shipment.
Availing The Refund
After you have initiated the return, B&H will either exchange your product and replace it or you will be given back all the money that you paid during a purchase. The method by which you will get your refund will be the same as your payment method. It can be either by credit card or by check.
If You Have Purchased A Product Using Your Credit Card
All payments made by credit card will be refunded after B&H receives the product. It can take anywhere between 7 to 10 days for the refund to reflect in your credit statement.
If You Have Done The Payment Using A Check
If you have purchased a product using a check then you need to wait for at least 10 business days to receive the refund check from B&H.
Conclusion
Apart from these, you can also use the website for returning goods bought from B&H. There are two ways in which you can return a product using the B&H website. The first method is by logging in to your guest/member account and the second way is to use the live chat function. The only condition is you must return the product within 30 days of your purchase to avail hassle-free refund irrespective of what return method you choose.
Does B&H provide any warranty on used items?
There is a 90-day part and labor warranty on all used products purchased from B&H.
Can I use the email to return a product at B&H?
No, you can only use the website or the dial-in number to process the returns at B&H.
How to initiate a return using the live chat function?
Go to the website. On the right side of the page, you can find the live chat tab. From there, select ‘Order I’ve Placed’. Fill in the required details to start the return process.
Is B&H customer service available for 24 hours?
No, the customer service is only available during the working hours of the B&H photo and video.
